These general terms and conditions apply to a temporary rental agreement between the landlord and tenant of the penthouse Casa 7 Santa Rosalia, located at Calle Manuel Frutos Llamazares 7, block 6 penthouse 7, in Res. Mirador, 30710 Santa Rosalia Lake (Torre Pacheco), Murcia (Spain).
Tenant: the person who rents the penthouse from the landlord for a specific period and has paid the agreed rental price to the landlord.
Landlord: Hetty Wassenaar BV, is the person who rents the rental property to the tenant.
Rental Agreement: agreement between the tenant and the landlord regarding the rental of the penthouse.
Owner: the owner of the penthouse.
Rental Price: price per night multiplied by the number of agreed nights. The rental price can be increased with costs (and possible security deposit).
Deposit: the part of the rental price that the tenant owes to the landlord upon booking. The deposit amounts to 25% of the travel sum and must be transferred to our account number within 14 days.
Arrival and Departure Time: the times agreed upon between tenant and landlord.
Keyholder, property manager: key holder, contact person on site. We work with a Dutch-speaking keyholder who lives at the resort. When booking, you will immediately receive their details and you can inform them of your arrival time. They will show you around the resort and give you a tour of the apartment. They are also available for questions throughout your stay.
The landlord informs the tenant about the rental property, prices, and conditions that are important for the establishment of the rental agreement. The rental agreement is established after the tenant has fully completed and submitted the booking on the landlord's website and after the confirmation of this has been sent to him by the landlord (by email or mail).
Within 14 days after booking, the deposit (25% of the travel sum) must be credited to the bank account provided by the landlord to the tenant. When the deposit is not received within the specified period, the rental agreement is deemed not to have been established. No later than 6 weeks before the start of the rental, the full rental price must be transferred to the landlord's account. If the booking is made less than 6 weeks before the start of the rental, the entire amount due must be credited to the landlord's account within 14 working days.
If costs apply in addition to the rental price, this will be stated on the landlord's website. The tenant will pay these in the same way as the rental price.
The owner is entitled to charge a security deposit to the tenant. The security deposit must be paid to the owner in advance at their request, or upon entering the penthouse. The security deposit will be returned to the tenant by the owner immediately after the end of the agreed duration of stay, or deposited into their bank account within a week if the deposit was paid in advance. All of this is subject to deduction of any costs for damage caused, defects and/or missing items or disproportionate energy consumption.
The landlord ensures that the penthouse is made available to the tenant at the agreed arrival time in a well-maintained condition and in accordance with the booking confirmation.
Upon arrival, the tenant must inspect the penthouse and the immediate surroundings for any unsafe situations. Overnight stays in the penthouse are only permitted for the number of persons as stated on the reservation confirmation. Overnight stays of visitors are only permitted after prior permission from the landlord and payment of an additional rental price. In case of violation, the rental agreement can be terminated with immediate effect. Locked rooms may not be opened. When leaving the penthouse, it must be completely locked. Smoking is not allowed anywhere in the property. Normal use of water and electricity is free of charge. In case of disproportionately high consumption, the actual costs will be charged to the tenant.
Arrival is permitted between 3:00 PM and 10:00 PM. Departure must take place before 11:00 AM. Upon arrival, the tenant must check the penthouse and inventory for completeness and damage. Damage, defects, or missing items must be reported within 24 hours after arrival. The expected time of departure must be communicated at least 24 hours in advance. After the stay, the penthouse must be left "broom clean" with clean dishes and furniture in the original place.
Any reservation can be canceled without cost within 10 days after the reservation date. For cancellations up to 6 weeks before the start: 30% of the total travel sum is due. For cancellations up to 4 weeks before the start: 60% of the total sum is due. For cancellations up to 2 weeks before the start: 80% of the total travel sum is due. For cancellations less than 2 weeks before arrival: 100% of the total travel sum is due. If the tenant does not arrive within 24 hours after the agreed arrival date without notification, this is considered a cancellation. In case of later occupancy or early termination, the full rental price remains due. Cancellations must always be reported in writing to the landlord.
The landlord can terminate or modify the rental agreement in the following cases:
Failure to pay (on time) the rental price. Force majeure (war, strike, natural disaster, extraordinary weather conditions, fire, death of landlord or homeowner or their close family). Circumstances that make rental impossible (theft of inventory, vandalism, unauthorized admission of persons).
The landlord accepts no liability for:
Theft, loss, or damage, of any nature, happening to the tenant during or as a result of the rental. The failure or decommissioning of technical equipment, disruptions of water/energy, or construction works in the vicinity. Damage or injury as a result of the use of the penthouse or accidents in and around the penthouse.
The tenant is jointly and severally liable for all loss and/or damage to the rented property and its inventory.
All complaints must be submitted by the tenant to the landlord immediately. If the complaint cannot be resolved satisfactorily, it must be submitted in writing with substantiation. Complaints can be submitted no later than 30 days after the end of the stay.
By making a booking, you will be included in our address file. If you no longer wish to be included, you can inform us via the contact option on the website.
In the context of the Personal Data Protection Act, we do not provide your personal data to third parties. We use your data to keep track of the status of your reservation and payment, to send you the necessary information about your stay, and to keep you informed of our services.
Casa 7 Santa Rosalia 2025
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